In the world of instructional design and learning development, Subject Matter Experts are often the gatekeepers of knowledge. They hold the insights, the real-world experience, and the context needed to create effective learning solutions. But here’s the truth — the best instructional content doesn’t come from a checklist of questions. It comes from relationships built on trust.
When you genuinely connect with an SME, the collaboration becomes smoother, the communication clearer, and the final product more impactful. These relationships go beyond deadlines and deliverables. They’re about understanding the person behind the expertise.
Why Trust Matters in SME Collaboration
Trust accelerates the design process. It reduces back-and-forth confusion, encourages honest feedback, and creates space for creativity. But trust doesn’t just happen because you’re working on the same project. It’s built intentionally — through consistent communication, mutual respect, and yes, even a little small talk.
One of the simplest ways to establish trust is to get curious. Ask about more than just the course content. Ask about them.
30 Non-Work Questions to Spark Real Connection
Here are 30 non-work-related questions that can help you build rapport and get to know your SMEs as people — not just as experts. Use these to break the ice, start meetings, or casually connect between project milestones.
Interests & Passions
- What hobby or activity brings you the most joy?
- If you could spend a month learning any new skill, what would it be?
- Is there a cause or charity you’re particularly passionate about?
- What’s something you’ve always wanted to try but haven’t yet?
- Do you have a dream project or passion you’re working on outside of work?
Life & Experiences
- What’s the best trip you’ve ever taken and why?
- Is there a place you’ve always wanted to visit?
- What’s one experience that shaped who you are today?
- Have you ever had a mentor outside of work who made an impact on you?
- What’s a family tradition that means a lot to you?
Culture & Media
- What book, movie, or show do you always recommend to others?
- If your life had a theme song, what would it be?
- Who’s an artist or public figure you find inspiring?
- What’s your favorite way to unwind at the end of the day?
- Are you into podcasts, and if so, what’s your go-to?
Personality & Fun
- Are you more of a morning person or night owl?
- What’s a fun fact about you most people don’t know?
- What’s your go-to karaoke song or guilty pleasure playlist?
- If you could instantly master one game or sport, what would it be?
- Are you more spontaneous or a planner?
Food & Lifestyle
- What’s your favorite meal to cook or eat?
- Coffee, tea, or something else?
- What’s your go-to comfort food?
- Are you more of a sweet tooth or salty snack person?
- Do you have a favorite local spot you’d recommend to anyone visiting your city?
Community & Values
- Who in your life has had the biggest influence on you?
- What does a perfect weekend look like for you?
- What values are most important to you in friendships?
- How do you like to celebrate milestones or wins?
- What’s something small that always makes your day better?
A Small Step With Big Impact
These questions are not a checklist. They’re conversation starters. A few minutes spent getting to know your SME can create a lasting partnership that goes far beyond the current project.
So next time you hop on a call, take a moment before diving into course objectives and timelines. Ask a question that shows you care. You might be surprised how far that connection takes you.
